General FAQ
ck 4 FAQ & Questions Answered
Betting, bonuses, payments, and support — find answers to all your questions in one place.
100% Welcome Bonus, up to ৳10,000
Minimum deposit ৳300
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Whether you are new to ck 4 or a returning player — from understanding cricket betting markets to completing bonus wagering, withdrawing via bKash or Nagad, and reaching the support team — you will find direct answers to all types of questions below. ck 4 VIP benefits and the Responsible Gaming policy are covered in detail on their respective pages. Use the topic list below to jump directly to the section you need.
Contents
Browse Question Categories
Cricket Betting
BPL & International Matches
In ck 4's cricket betting section, you will find a wide range of markets including match winner, toss, method of first wicket, total runs, top run-scorer, runs in a specific over, and player performance. These markets are available for BPL, IPL, T20 World Cup, and Bangladesh Tigers matches. Markets open from the day before a specific match, with more options available in live betting.
Multiplying the decimal odds directly gives you the total return. Example: Team A odds 1.65, Team B odds 2.30. A ৳500 bet on Team B returns ৳1,150 if it wins (including ৳650 profit); if Team A wins, the full ৳500 is lost. Likewise, a ৳500 bet on Team A at odds of 2.25 returns ৳1,125 if it wins (৳625 profit + ৳500 stake). Note: these are examples only; actual odds vary by market.
In a multi-bet (accumulator), three or more selections are combined and all odds are multiplied together to get the total return. Example: three selections at odds of 1.50, 1.60 and 1.80 — combined odds 1.50 × 1.60 × 1.80 = 4.32. A ৳100 bet returns ৳432 if all selections win; if even one loses, the full ৳100 is lost. So the more selections you add, the higher the risk.
Yes, live betting at ck 4 stays active from the start of a match through to the end. Odds change quickly between overs or after a wicket falls, so placing your bet at the right moment matters. Using the mobile app for in-play betting gives you a faster response. Some markets may close just before a ball is delivered — check the on-screen instructions.
In handicap betting, the weaker team is given a virtual advantage — for example, the result is settled as if Team B started 15 runs ahead. In over/under betting you bet on whether a specific number (such as 160 runs) will be exceeded or not. In both cases no fixed stake or return example applies; the outcome depends solely on whether the handicap condition is met.
A back bet is placed in favour of a team winning. A lay bet is the opposite — backing that team not to win. Example: backing Team A at odds of 1.80 with a ৳500 bet gives ৳400 profit if Team A wins; if they lose, ৳500 is lost. Laying Team A means ৳500 profit (before commission) if Team A does not win, but ৳400 must be paid out if Team A wins. Commission applies on the exchange.
Customer Service
Contact & Support
Yes, the ck 4 support team serves customers in both Bengali and English. Bengali has been kept as the primary contact language with Bangladeshi players in mind. So whether it is an account issue, a payment query or a bonus question, you can explain everything in Bengali.
ck 4 offers two support channels: 24/7 live chat (log in to the site and start chatting directly — usually the fastest option) and email (suitable for complex issues or sending documents). There is no phone or SMS support. For any urgent problem, live chat is the most effective option.
Before getting in touch, have the following ready: your registered mobile number or username, a description of the problem (when it happened, what occurred), the transaction amount and date if it is a payment issue, and a screenshot where applicable. This helps the support team identify the problem quickly and reduces the time needed to resolve it.
Yes, ck 4 support is active seven days a week, twenty-four hours a day. You can reach live chat on BPL or IPL match nights, during Eid or on any public holiday. So if a problem comes up at any time, do not wait — contact support right away.
If you have trouble with account verification, contact live chat directly. The support team will give you the list of required documents and explain the correct upload process. You can also send them by email if you prefer. Large withdrawals may be held until verification is complete, so it is better to finish the process in advance.
Promotions & Offers
Bonus Terms & Conditions
Open a new account, then make your first deposit of at least ৳300 — ck 4 will automatically add a 100% bonus, up to a maximum of ৳10,000. Example: deposit ৳1,000 and you receive a ৳1,000 bonus, giving a balance of ৳2,000. There is no need to claim the bonus separately; it will appear in your balance immediately after the deposit.
The wagering requirement for the welcome bonus is 25 times the bonus amount. That means if you receive a ৳1,000 bonus, you must complete ৳1,000 × 25 = ৳25,000 in bets. Every bet placed is automatically counted towards this target. Bets made using bonus funds also count. Certain games or markets may have different wagering rates — see the Terms & Conditions page for details.
Yes, ck 4 bonuses have an active expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it are automatically cancelled. However, your original deposit amount remains. The bonus expiry date can be seen in the promotions section of your account. If you are unsure, ask via live chat.
No, the ck 4 welcome bonus is given only once per person. Attempting to claim the bonus again by opening a new account from the same device, the same mobile number or the same payment method will be treated as bonus abuse and the account may be cancelled.
Generally, you cannot add another bonus while one is already active. The weekly ck 4 reload offer gives 20% of your deposit, up to a maximum of ৳5,000 (wagering 20 times). The cricket fan bonus gives 50% of your deposit, up to a maximum of ৳10,000 (wagering 20 times). You must decide which one to take before making your deposit — once all conditions are met, you can then claim the next bonus.
To receive your ck 4 birthday gift, your account verification (KYC) must be complete. Once a month during your birthday month you can claim a reward of up to ৳2,000, with a wagering requirement of 15 times. If your date of birth is correctly entered in your account, contact the support team to activate the bonus.
Payment
Withdrawal Questions
The minimum withdrawal amount at ck 4 is ৳500. This applies to all methods — bKash, Nagad, Rocket, Upay or bank transfer. When submitting a withdrawal request, make sure your balance contains enough withdrawable funds — the wagering requirement must be met before the bonus portion can be withdrawn.
The standard processing time for a withdrawal at ck 4 is 30 minutes to 3 hours. In most cases, bKash and Nagad transfers are completed quickly. Bank transfers may take a little longer. Having your account verification complete speeds up the process. If you have not received the funds within the expected time, contact live chat with your transaction ID.
Yes, withdrawal requests at ck 4 can be submitted at any time — whether at night or on Friday and Saturday. Processing time does not change based on the day or time; the aim is always to complete it within 30 minutes to 3 hours.
Bonus winnings cannot be withdrawn directly — the wagering requirement must be completed first. For the welcome bonus, the wagering requirement is 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must place ৳25,000 in bets before the bonus winnings become withdrawable. The original deposit amount can be withdrawn at any time, but doing so will cancel the bonus.
If more than 3 hours have passed since you submitted the request and the payment has not arrived, contact us via live chat. Provide the transaction ID, amount, and time. In many cases, payments are held due to an unverified account or a mismatch in the mobile number provided — the support team can resolve this quickly.
For a withdrawal to Upay, you need to provide the Upay number registered to your account. For a bank transfer, you will need the bank name (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank), branch, account number, and account holder name. The name on the payment must match the account name. Bank transfers are processed faster when account verification is complete.
Need more help?
Speak directly with the support team
If you have a question not covered above, ck 4's support team is available around the clock. Service is available in both Bengali and English.
Live Chat
Log in to the site and click the chat button in the corner of the screen. Day or night — get an instant response at any time.
Email Support
You can send details by email with documents or screenshots attached. Support email: [email protected]