ck 4's Privacy Policy
Your personal information is safe with us. Read this policy for details — what information is collected, why it is collected, and what your rights are.
Introduction and Scope
This privacy policy applies to all services and operations of the ck 4 platform. When you register, log in, play games, or use any of our services on ck 4, the terms of this policy apply automatically.
We believe your personal information belongs to you. That is why ck 4 operates within a framework where data collection and processing is always limited to the minimum necessary, and is not disclosed to third parties without good reason.
This policy has been drawn up in line with our Terms and Conditions, and it is advisable to read both documents together.
What Information We Collect
Various types of information are collected from you while you use the ck 4 platform. This information falls into two main categories — what you provide directly, and what is collected automatically through your use of the platform.
2.1 Information You Provide Directly
During registration, verification, and use of services, you provide the following information:
- Full name and date of birth (for age verification — all services are for users aged 21+)
- Mobile number and email address
- National ID card or passport details (when identity verification is required)
- Payment information — bKash, Nagad, Rocket, Upay, or bank account details
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the ck 4 website or app, the following information is logged automatically:
- IP address and device type
- Browser type and operating system
- Login time and session duration on the platform
- Pages visited and type of activity
- Information obtained through cookies and similar tracking technologies
2.3 Transaction Information
Every financial transaction you make — deposits, withdrawals, bonus use, and gaming activity — is recorded securely in our system. These records are essential for ensuring the security of your account and the legitimacy of transactions.
How Collected Information Is Used
ck 4 uses collected information only for specific and legitimate purposes. We never use your information for unrelated commercial purposes.
3.1 Service Operation and Improvement
- Creating, managing, and keeping your account secure
- Processing deposits and withdrawals
- Verifying eligibility for bonuses and promotional offers
- Identifying and resolving technical issues on the platform
- Analysing user behaviour to develop new games and features
3.2 Security and Fraud Prevention
Protecting your account and funds is our top priority. To this end, we use collected information to detect unusual login activity, prevent the use of multiple accounts, and take the necessary steps to prevent money laundering.
3.3 Customer Support
Our 24/7 live chat and email support team may verify your account and transaction information as needed to resolve your issues quickly. This process is conducted only with your consent.
3.4 Responsible Gaming Support
We monitor your gaming activity so that the responsible gaming guidelines can be properly applied. If an unusual gaming pattern is detected, we may contact you.
Data Storage and Security Measures
ck 4 protects all your personal and financial information using SSL (Secure Socket Layer) encryption technology. This technology ensures that all data exchanged between your browser and our servers is fully encrypted and cannot be read by third parties.
4.1 Technical Security Measures
- All data transmission secured through SSL/TLS encryption
- Passwords stored using a one-way hashing algorithm — never kept in plain text
- Firewall and intrusion detection systems active at the server level
- Regular security audits and vulnerability assessments conducted
- Payment information stored in a separate, secure environment
4.2 Data Retention Period
All information is retained while your account is active. Even after an account is closed, certain information may be retained for a set period to meet legal and regulatory requirements. Once that period ends, the information is deleted completely.
4.3 Access Control
Only authorised staff can access ck 4's internal systems, and only to the information necessary for carrying out their duties. Every access is logged and reviewed regularly.
Disclosure of Information and Third Parties
ck 4 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Only relevant information is shared with third parties who assist in providing essential services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These partners are required to follow the same data protection standards as ck 4.
5.2 Legal Obligations
Information may be disclosed in response to a court order, a legitimate request from a government authority, or a requirement under applicable law. In such cases, only the necessary information is disclosed.
5.3 Fraud Prevention
If serious fraud or criminal activity is suspected, relevant information may be shared with the appropriate authorities. This is necessary to ensure the safety of all users.
5.4 International Data Transfers
In some cases, your information may be processed on servers located in other countries. In such cases, we ensure that adequate data protection measures are in place in the destination country.
Use of Cookies and Similar Technologies
ck 4 uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security
- Functional cookies: Used to remember your preferences and settings
- Analytical cookies: Used for platform statistics and improvement
6.2 Cookie Control
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some ck 4 services to not work properly and may cause login-related issues.
Your Rights Regarding Your Information
As a user of ck 4, you have the following rights over your personal information:
7.1 Right to Access
You can log in to your account at any time to view your personal information stored on ck 4. For detailed information, you may contact our support team.
7.2 Right to Correction
If any of your information is incorrect or has changed, you can request a correction through our support team. Keeping your information accurate and up to date is also important for the security of your account.
7.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, information related to legal obligations or ongoing transactions may not be possible to delete immediately.
7.4 Right to Object to Processing
You may object to marketing communications or processing of information that has not been agreed upon. In such cases, ck 4 will consider your request in a timely manner.
To exercise these rights or for any questions, contact us via our 24/7 live chat or email: [email protected]
Age Restrictions and Protection of Minors
All ck 4 services are for persons aged 21 or over only. We do not knowingly collect information from any minor. Age is verified at registration, and additional identity verification may be required in suspicious cases.
If a minor creates an account by mistake, all associated information is deleted immediately and the account is closed. If you become aware of a minor using the platform, please notify our support team.
Policy Changes and Updates
ck 4 may review and update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notification on the platform.
Continued use of ck 4 after a policy change will be taken to mean that you have agreed to the new policy. It is therefore advisable to visit this page regularly.
For more detailed questions about this policy, you may visit our About Us page or the FAQ section. If anything is unclear, please contact the support team.
Privacy Contact
If you have any questions, requests, or complaints about this privacy policy, please contact us:
Thank you for reading the privacy policy. ck 4 always treats the protection of your information as the highest priority. By using our services, you are considered to have given your consent to the terms of this policy.